Dealing with Workplace Conflict Online Course
This course has been developed to provide you with an understanding of how to deal with and de-escalate conflict.
Learning outcomes
This course will provide an understanding of:
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drivers and influences that can lead to and escalate conflict
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the human body's reaction when faced with conflict
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key signs of increasing tension in individuals
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how to assess threat and risk using a logical threat and risk assessment model
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some aspects of the law in relation to conflict
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how to formulate strategies to minimise personal risk in conflict situations, and practical techniques to de-escalate and manage conflict.
Course features:
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professional audio
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animation and interactivity
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multi-device compatible
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formative assessments, and
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a certificate of completion.
Estimated Duration
40 minutes
Target Audience
The course has been designed to provide training for staff in all Australian organisations.
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