Management by walking around (MWBA)

Management by Walking Around (MWBA) has been in use for many decades. You probably have some knowledge and familiarity with this informal style of management. Various studies since its inception have validated its use and confirmed its value. You can even find its actions in the WHS Consultation, Co-operation, and Co-ordination Code of Practice.

Management By Walking Around (MWBA)

The earliest known use of MBWA was at Hewlett Packard where it was used from 1973. It apparently stemmed from the values promoted by Bill Hewett and Dave Packard, of deep respect for people and recognition that they naturally have a desire to do a good job. Managers were encouraged to leave their desk and make themselves accessible by walking around and building relationships with their staff and better understanding their work and challenges.

The core actions of MWBA that align with WHS consultation and communication with workers are:

• Do whatever is needed to build trust and good relationships with every worker.

• Regularly talk face-to-face with every worker.

• Demonstrate genuine interest in your workers and their work.

• Share good news, information, goals and objectives and brighten their outlook.

• Invite worker ideas, knowledge, views, information and good news.

• Listen to and be responsive to problems and concerns and take effective action.

• Do a sample of their job to obtain hands-on understanding of what they do and the challenges they encounter.

• Look for what they are doing right and commend them for that.

• Give on-the-spot help when needed.

• Provide them with opportunities to contribute to and be involved in the organisation achieving its targets.

• Don’t criticise wrong actions directly. Respect their dignity and get their supervisor or manager to take corrective action.

WHS Act and Consultation Code of Practice

There is a distinct similarity between the actions of MWBA and the effective consultation actions required by the WHS Act and the WHS Consultation, Co-operation, and Co-ordination Code of Practice.

Section 48 of the WHS Act tells us: “consultation requires that:

- relevant work health and safety information is shared with workers

- workers are given a reasonable opportunity to express their views and to raise health or safety issues

- workers are given a reasonable opportunity to contribute to the decision-making process relating to the health and safety matter

- the views of workers are taken into account, and

- workers are advised of the outcome of any consultation in a timely manner”

On Page 7 of the Code of Practice tells it says:

“Consultation is a two-way process between you and your workers where you:

- talk to each other about health and safety matters

- listen to their concerns and raise your concerns

- seek and share views and information, and

- consider what your workers say before you make decisions.”

“Management commitment and open communication between managers and workers is important in achieving effective consultation. Your workers are more likely to engage in consultation when their knowledge and ideas are actively sought and any concerns about health and safety are taken seriously. Consultation does not mean telling your workers about a health and safety decision or action after it has been taken. Workers should be encouraged to:

- ask questions about health and safety

- raise concerns and report problems

- make safety recommendations

- be part of the problem solving process.

You must share relevant information with workers and their health and safety representatives about matters that may affect their health and safety. This information should be provided early on so that workers and health and safety representatives have enough time to consider the matters, discuss them and then provide feedback to you."

Conclusion

A PCBU (business entity) has the overarching legal requirement to provide the WHS management system in the first place. WHS duty holders within the business have their own mandatory WHS duties. It may be seen from the above that if business owners and company directors had these type of actions going in their business, through their leadership team, or even themselves if feasible, then achievement of effective consultation and WHS targets could be distinctly enhanced.

Note

The quotations from the WHS Consultation, Co-operation, and Co-ordination Code of Practice. are the copyright work of Safe Work Australia and are used under a Creative Commons Attribution 3.0 Australia Licence (link is external) (CC BY 3.0). In essence, you are free to copy, communicate and adapt the work for non commercial purposes, as long as you attribute the work to Safe Work Australia and abide by the other licence terms.

For more information on WHS training or WHS compliance services, or if you would like help to make your WHS management system even more robust, please feel free to contact us at train@courtenell.com.au or phone us on 02 9552 2066.

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